Over 13 million logins, rapidly growing usage and a more reliable, unified digital experience.
CLIENT
Traficom, the Finnish Transport and Communications Agency, provides a wide range of digital services for citizens and businesses, covering transport, communications, permits, registrations and regulatory processes.
GOAL
Rebuild the main website and e-service portals. Shift from paper or PDF-based processes to fully digital services. Modernize the underlying platforms by replacing legacy e-service platforms with a modern service architecture, while improving usability and accessibility and maintaining continuity for existing users across multiple digital channels.
SOLUTION
Teamit brought development expertise into Traficom’s digital transformation. The work focused on modernising the service architecture and building a reliable and scalable technical foundation for continuous development and consistent digital services, while maintaining uninterrupted service availability.
WHAT WE DID
Teamit’s experts became part of Traficom’s team, working hands-on in the day-to-day development of the services. The phased migration allowed services to remain continuously available while the platform evolved step by step.
The work focused on
- Replacing legacy e-service platforms with a modern service architecture
- Improving system reliability and enabling faster service development
- Ensuring accessibility in line with public sector requirements
- Migrating services gradually while maintaining interoperability between old and new systems
- Introducing a dynamic form engine to enable rapid creation of new digital services
The value we bring
- Strong development expertise embedded directly into client team
- A collaborative, solution-driven approach
- Focus on building reliable and scalable technical foundations
- Pragmatic, hands-on contribution in complex, large-scale environments
- Seamless teamwork with the client team
Our collaboration with Teamit has exceeded our expectations. They have proven to be a flexible, customer-focused, and highly competent partner.
The high quality of our services is of paramount importance to us, as reflected in the excellent feedback from our users.
Special thanks go to the development team, which works with strong commitment and a self-directed approach to continuously improving quality.
Maaria Bäckblom
Development Manager, Traficom
The Challenge
- Legacy systems reaching end of lifecycle with fragmented technical solutions
- Shift from paper or PDF-based processes to fully digital services
- Multiple services with inconsistent user experiences across channels
- Need to maintain continuous service availability during a large-scale transformation
- Balancing modernization with strict regulatory and accessibility requirements
- Enabling faster development and future scalability of digital services
Outcomes and impact
The use of electronic services increased and improved significantly:
- Over 13 million logins and nearly 10 million completed transactions in 2025
- 12% increase in transactions year-over-year and nearly doubled usage over five years
- Improved reliability, scalability and accessibility of digital services
- More consistent and unified experience across digital channels
Our Approach
Traficom launched a long-term digital transformation to rebuild its main website and e-service portals. The objective was to modernize the underlying platforms, improve usability and accessibility, and unify the experience across multiple digital channels.
The legacy platform had reached the end of its lifecycle and consisted of multiple services with varying user experiences and technical solutions. The renewal aimed to replace the old e-service platform with a modern service architecture while maintaining continuity for existing users.
The new platform supports Traficom’s long-term digital strategy by enabling faster service development, improving reliability and making it easier to introduce new digital services. The work also improved the consistency of services across Traficom’s digital ecosystem.
Development was carried out collaboratively with domain experts to ensure that the services meet both regulatory requirements and real user needs.
A key focus was improving usability and accessibility. This included creating clearer user journeys, enabling mobile-friendly service usage, ensuring compliance with accessibility requirements and aligning the visual experience across services.
The transition from legacy platforms to the new architecture was implemented gradually. Services were migrated step by step, while interoperability between old and new systems was maintained through automation. This ensured continuous availability throughout the transformation.
Following the renewal, the platform was enhanced with a dynamic form engine, enabling faster creation of new digital services and supporting the shift from paper or PDF-based processes to fully digital services.
About Traficom
The Finnish Transport and Communications Agency Traficom is responsible for enabling safe, efficient and accessible transport and communications services in Finland. It provides a wide range of digital services for citizens and businesses, including vehicle registration, licensing, permits and information services.
Traficom’s digital services play a critical role in everyday life by making it possible to handle essential matters online, anytime and anywhere.
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Jussi Heikkilä
CEO, Teamit
jussi.heikkila@teamit.fi
+358 50 350 9003